Privacy Policy

1. Information We Collect

When you purchase a machine or submit an inquiry through Harsiddhi Enterprise, we collect the following personal and delivery information:

• Contact Information: Full name, phone/mobile number, and email address.
• Delivery & Logistics Address: Street/premises address, city, state, and 6-digit PIN code.
• Order Metadata: Selected machine model, purchase amount, and transaction identifier.

2. How We Use Your Information

We use collected information solely for genuine manufacturing and commerce operations, including:

• Creating and fulfilling your industrial machinery purchase order.
• Generating official Tax Invoices (GST) and accounting records.
• Arranging pallet crate transport, dispatch, and sharing logistics LR tracking numbers.
• Administering machine warranty and service support.
• Customer service communication directly via phone and WhatsApp.

3. Payment Processing via Razorpay India

All online payments are securely processed through Razorpay India (Razorpay Payments Private Limited) using 256-bit SSL encryption.

We do not store, view, or process sensitive banking data (such as debit/credit card numbers, CVVs, net banking credentials, or UPI PINs) on our servers. All transaction authorizations happen directly on Razorpay's PCI-DSS compliant secure infrastructure.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share necessary delivery details only with:

• Transport & Freight Partners: To deliver heavy wooden crate shipments to your premises.
• Payment Gateway (Razorpay): To verify and reconcile payment transaction hashes.
• Legal Authorities: Only when strictly required by Indian law or taxation compliance.