Customer Support Hub
Welcome to the Harsiddhi Enterprise service center. Find technical guidance, order replacement components, check order status, or connect directly with our workshop engineers.
Service Portals
How Can We Help You Today?
Select the service area below to quickly resolve your inquiry.
Machinery Quotations
Need detailed technical specifications, operational capacity estimates, or an official commercial quotation?
Spare Parts Request
Order genuine replacement components: motors, heating plates, rollers, dies, and cutting blades for your machines.
Material & Bulk Supply
Enquire about ongoing cotton sliver shipments or wholesale orders for ready-made cotton wicks and camphor tablets.
Track Your Order
Have an existing machinery purchase or dispatch reference? Check packing, dispatch, and shipment milestones.
WhatsApp Direct Help
Send photos of part requirements, request operating video demonstrations, or speak directly with our team.
Workshop Visit & Demo
Visit our unit in Ahmedabad to inspect live machines, verify build quality, and speak with technicians.
Verified Information
Frequently Asked Questions
Answers to common questions regarding machine operation, electrical specs, and parts.
What electrical power supply do Harsiddhi cotton wick machines require?
Our cotton wick making machines (both round and long models) operate on standard 220V AC, single-phase power supply, making them suitable for domestic workshops and small-scale manufacturing units without requiring three-phase industrial electrical connections.
Where is the manufacturing workshop located?
Our factory and office is located at C-601, Joyus Hubtown, GSRTC Compound, St GeetaMandir Bus Stand, Ahmedabad, Gujarat — 380001, India.
Can I supply my own cotton or purchase raw material from you?
You can use your own compatible cotton sliver, or purchase pure white, off-white, and coloured cotton sliver directly from us to ensure smooth feeding and minimal friction in machine rollers.
Are replacement spare parts available for all machine models?
Yes. We manufacture the machines we sell and stock genuine replacement components including drive motors, gear sets, rollers, cutting blades, and heating elements. You can submit requests through our dedicated spare parts portal.
How do I request an official price quotation for machinery?
You can submit an online quotation request via our website or connect directly with our sales office on WhatsApp (+91 92743 60795) with your required production volume.
Can I inspect the machines or arrange a workshop demonstration?
Yes. Machine inspections and live demonstrations can be arranged at our Ahmedabad workshop during working hours (Monday to Saturday, 9:00 AM to 7:00 PM IST). Prior appointment is recommended.
Still Have Questions?
Our technical support team is available Monday through Saturday to answer questions about machinery operation and tooling.