Refund & Cancellation Policy

1. Cancellation Prior to Factory Dispatch

You may cancel your machinery purchase order before the equipment has been packaged into its wooden crate and handed over to the transport logistics partner.

In such cases, a full refund of the machine purchase price will be initiated through the original payment method (Razorpay gateway) within 5–7 business days.

2. Cancellation After Equipment Has Dispatched

Once a machine is loaded and handed over to freight logistics (with an assigned LR tracking number):

• Cancellations in transit are subject to deduction of two-way freight transport and crate handling expenses.
• Refunds will be processed upon safe physical return and technical inspection of the machine at our Ahmedabad manufacturing facility.

3. Transit Damage & Defect Resolution

All machines are tested before leaving our factory and shipped in heavy wooden pallet crates. In the rare event of transit damage:

• Please document and photograph any crate or machine damage upon delivery in the presence of the transport agent.
• Notify our support team on WhatsApp (`+91 92743 60795`) within 48 hours of delivery.
• We will arrange immediate replacement parts, technician guidance, or full machine replacement as warranted.